---
id: voices
title: Voices
description: Browse the voice library, hear a sample, and pick the right voice for your agent.
keywords:
  - AI voices
  - voice library
  - accents
---

The **Voice library** is where you listen to every voice your agents can speak with and
match the sound to your brand — warm and friendly for support, crisp and professional
for sales.

![The Voice library showing voice cards with a play button, waveform, tags and a Use for an agent link](/img/product/voices.jpg)
*The Voice library. Press play on any card to hear a sample.*

## Browse and filter

Open **Voices** under **Build**. The page lists every voice with its gender, accent and
a one-line description. Narrow the list with:

- **Search voices** by name.
- **Any / Female / Male**.
- **Accent** — American English, New York English and more.
- **Card-payment ready only** — see below.

Voices carry two kinds of tag:

| Tag | Meaning |
| --- | --- |
| **Premium** | The most natural-sounding voices. |
| **Card-payment ready** | Can be used when callers share card details. Required for an agent with **Card payment mode (PCI)** turned on. |

## Hear a voice

Press the round play button on a card to play a short sample in your browser; press it
again to stop. Listen to a few before you decide.

:::note
The sample is the voice reading a short line, not your agent's greeting. If a voice has
no sample, its play button is disabled.
:::

## Use a voice

Choose **Use for an agent** on a card to start a new agent with that voice already
selected. To change the voice of an agent you already have, open its
[Voice & conversation tab](./agents.md#voice--conversation) and choose **Change**.

## Tips

- Match the accent and language to your callers.
- Listen on speakers or headphones — small differences are easier to hear than to read.
- Try the same script with two voices and keep the one that fits your brand.

## Next steps

- [Agents](./agents.md) — assign a voice to an agent.
- [Talk to Assistant](./talk-to-assistant.md) — hear it on a live test call.