---
id: texting-registration
title: Texting registration
slug: /texting-registration
description: Register your business with US carriers so your agents can send texts — the business profile, the texting campaign, and what each status means.
keywords:
  - 10dlc
  - texting registration
  - carrier approval
  - sms compliance
---

US carriers require every business that sends texts to be **registered**.
Until you are, Chatley can still answer calls, send emails and make calls — but
**texts to US numbers will not send**. The page that walks you through it is
**Texting registration**, in your account settings.

Registration has two parts, and carriers review them in order:

1. **Business profile** — who you are.
2. **Texting campaign** — what you will text about, and how customers agree.

You need a **US phone number** first. If you do not have one, the page says *You
need a US phone number first* and links you to [Phone numbers](./phone-numbers.md).

## 1. Business profile

Choose **Start business profile** and enter *who you are, who gets the texts and
why*. Carriers check these details against IRS records, so copy them exactly
from your EIN letter. You also give a contact carriers can reach if they have a
question.

Choose **Submit business profile**. It is sent to the carriers, and review
usually starts within a day. Texting campaign setup unlocks once this is
submitted.

## 2. Texting campaign

Choose **Set up texting campaign**. The wizard asks for:

| Step | What you provide |
| --- | --- |
| **Use case** | Pick the closest match; it decides the sample messages written for you. |
| **Number** | The phone number carriers will approve. Numbers you add after approval are covered automatically. |
| **Messages** | The texts your agent really sends. Check the wording — it must name your business and mention STOP, HELP and message and data rates. Use **Reset to suggested** to start again. |
| **How customers agree** | Exactly how someone says yes before you text them: a spoken yes on a call, a consent box on a form, a keyword, or a signed paper form. Screenshots or a photo of the form can be attached as proof. |
| **Review and submit** | A preview of exactly what carriers will see. Fix anything flagged, then submit. |

### Website statements

Carriers also look at your website. Confirm that it is live and that:

- your **privacy policy** says mobile information is not shared with third
  parties for marketing, and includes the sentence Chatley shows you;
- your **terms** explain message frequency, message and data rates, STOP and HELP.

Both pages must be live on your own website.

### Add the consent box to your website

If customers agree through a web form, Chatley gives you a snippet. Copy it,
paste it inside the form on your contact or booking page, publish the page, enter
its address and verify. Chatley confirms *Found the consent box on your page.*

:::warning
Only a clear yes opts someone in, and agreeing is never a condition of purchase.
Anyone who replies STOP is never texted again.
:::

## Statuses

| What the page says | What to do |
| --- | --- |
| *Business profile submitted* | Nothing. Carriers review the business first. |
| *Under review by the carriers* | Nothing. The page refreshes every minute. |
| *The carriers sent your registration back* | Fix what is flagged, then **Resubmit for review**. |
| *You're registered* | Done. Your agents can text customers. |
| *Suspended by the carriers* / *Texting is paused* | Contact support to restore it. |
| *Texting stopped when your plan ended* | Your business is still verified; only the campaign needs registering again. |

Registration has a one-time activation charge and a monthly charge after
approval. The amounts are shown on the page before you submit.

## Next steps

- [Phone numbers](./phone-numbers.md) — get the US number you will register.
- [Messaging](./messaging.md) and [Follow-ups](./follow-ups.md) — what you can text once approved.
- [Compliance](./compliance.md) — opt-outs and the Do Not Call list.