Setup
Sequence reports
See how your automatic texts are doing — sent, delivered, replied and booked — and why any messages failed.
Sequence reports shows how your automatic texts are performing: sent, delivered, replied and booked. Open it from Setup → Sequence Reports.
Each report card covers one automatic sequence — Speed-to-Lead, Review Request and Win-Back. Until one is set up, the page says No sequences yet. Create them from Follow-ups.
What each card shows
| Figure | Meaning |
|---|---|
| Sent | Texts handed to the carrier. |
| Delivered | Texts that reached the customer's phone. |
| Replied | Customers who answered. |
| Appointments booked | Bookings that came from the sequence. |
| Reviews requested | Review requests sent (Review Request sequences). |
| Opted out | Customers who replied STOP. They are never texted again. |
| Failed | Texts that did not arrive. |
Why messages failed
Open Why messages failed on a card for a breakdown:
| Reason | What it usually means |
|---|---|
| Invalid number | The number is not a real phone number. |
| Unreachable | The phone is off or out of service. |
| Landline / not mobile | Landlines cannot receive texts. |
| Blocked by carrier | The carrier filtered the message. |
| Recipient unsubscribed | The customer previously opted out. |
| Sender not registered | Your business texting registration is missing or not approved. See Texting registration. |
| Sending limit reached | You hit a sending limit; messages resume later. |
| Account setup issue | Something in your messaging setup needs attention. |
| Message rejected | The content was refused. Reword it. |
| Sending service error | A temporary problem on the sending side. |
Next steps
- Follow-ups — build or change a sequence.
- SMS Inbox — read the replies.