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Privacy Policy

Where to find the Chatley Privacy Policy, and what it says about call recordings, retention, and AI model training.

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The Privacy Policy is published and maintained on the main site:

→ chatley.ai/privacy-policy · last updated 15 April 2026

One source of truth

The policy is not reproduced here. A second copy of a legal document is a second copy to keep in sync, and the one that drifts is the one someone relies on.

What it covers, in brief​

The Services are operated by Chatley AI, Inc., a Delaware corporation.

Voice and audio data. Calls between your AI agents and end users are recorded, transcribed, and processed. The policy places the consent obligation on you: by using the voice features you represent and warrant that you have obtained the necessary consents. See Call recording & consent.

Retention. Account data is kept for the life of the account plus a reasonable period for backups and legal holds; billing records for as long as tax and accounting rules require; security logs as needed to protect the platform.

AI model training. Anonymised and aggregated usage data is used to improve product analytics and performance. The policy states that Chatley does not sell personal information, and that core infrastructure providers are contractually prohibited from using customer data to train their foundational models for Enterprise configurations.

Your rights. Access, correction, deletion, portability and objection where applicable law provides, with specific CCPA/CPRA and GDPR provisions. Requests go to security@chatley.ai.

Two gaps worth closing
  • No stated retention period for call recordings and transcripts. These are the most sensitive data in the product and the retention section does not name a period for them. Customers in regulated industries will ask, and a data subject deletion request is hard to answer without one.
  • The model-training commitment is conditional. It is scoped to "where contractually prohibited" and "for Enterprise configurations", which leaves the position on non-Enterprise accounts unstated. An unconditional sentence either way would be stronger than an ambiguous one.