---
id: legal-acceptable-use
title: Acceptable Use Policy
slug: /legal/acceptable-use
description: Acceptable Use Policy setting out prohibited uses of Chatley AI voice agents.
---

**Effective Date:** 15 April 2026 · **Last updated:** 15 April 2026

The Services are operated by **Chatley AI, Inc., a Delaware corporation**. Chatley can call anyone, say anything you configure it to say, and do it at volume. This policy sets the limits.

## You must not

**Deceive people about who or what they are talking to**

- Present an AI agent as a specific real human being.
- Clone or imitate a real person's voice without their documented consent.
- Withhold AI disclosure where it is required.

**Call unlawfully**

- Call numbers you have no lawful basis to contact.
- Ignore DNC lists, opt-outs, or calling-hour restrictions.
- Use Chatley for robocalling, spoofed caller ID, or wangiri and similar fraud.

**Cause harm**

- Harass, threaten, defame, or intimidate.
- Run scams, phishing, or social engineering — including any attempt to obtain
  passwords, one-time codes, card numbers, or government identifiers.
- Impersonate a bank, government agency, law-enforcement body, or utility.

**Operate in high-risk contexts without proper controls**

- Present agent output as professional medical, legal, or financial advice.
- Use Chatley as an emergency or crisis line, or anywhere a failure to
  understand could cause physical harm. Regulated verticals (including healthcare and financial services) require appropriate configuration (e.g., HIPAA or PCI compliance mode) and executed agreements.

**Abuse the platform**

- Circumvent rate limits, quotas, or metering.
- Resell access outside the [partner program](../partner/overview.md).
- Probe or attack the platform. Report vulnerabilities to security@chatley.ai.

## Enforcement

We may suspend or terminate accounts that breach this policy, and may act
immediately where there is a risk of harm or legal exposure.

Report abuse to security@chatley.ai.