---
title: Zendesk
description: Turn finished calls into Zendesk tickets, on the rule you choose.
---

With Zendesk connected, a finished conversation can become a support ticket, so
your team picks up where the agent left off.

## Connect it

1. Open your workspace and go to **Integrations**.
2. Select the **Zendesk** card.
3. Enter your Zendesk **subdomain** — just the name, the `yourcompany` part of
   `yourcompany.zendesk.com`, not the whole address.
4. Continue. You are sent to Zendesk to approve access and returned afterwards.

The card then shows the connected subdomain and when the connection was made.

## When a ticket is created

You choose the rule, and it applies to every call the agent finishes:

- **Create a ticket for every conversation** — nothing is missed, at the cost of
  more tickets.
- **Only outside business hours** — calls your team could not have answered live
  become tickets. You set the business hours next to this option.
- **Only when the AI can't resolve it** — the agent handles what it can, and
  only the rest reaches your queue.

Start with the last one if you are not sure: it keeps the queue closest to what
a person actually needs to act on.

## Troubleshooting

| Problem | What to check |
| --- | --- |
| Chatley says it could not determine your subdomain | Enter only the name, not the full URL. |
| Zendesk isn't configured for your organization | Your Zendesk account has not been set up for this connection — contact support. |
| No tickets appear | Check which rule is selected; "only when the AI can't resolve it" and "outside business hours" both create tickets for a subset of calls only. |