Zendesk

With Zendesk connected, a finished conversation can become a support ticket, so your team picks up where the agent left off.

Connect it

Open your workspace and go to Integrations.
Select the Zendesk card.
Enter your Zendesk subdomain — just the name, the yourcompany part of yourcompany.zendesk.com, not the whole address.
Continue. You are sent to Zendesk to approve access and returned afterwards.

The card then shows the connected subdomain and when the connection was made.

You choose the rule, and it applies to every call the agent finishes:

Create a ticket for every conversation — nothing is missed, at the cost of more tickets.
Only outside business hours — calls your team could not have answered live become tickets. You set the business hours next to this option.
Only when the AI can't resolve it — the agent handles what it can, and only the rest reaches your queue.

Start with the last one if you are not sure: it keeps the queue closest to what a person actually needs to act on.

Problem	What to check
Chatley says it could not determine your subdomain	Enter only the name, not the full URL.
Zendesk isn't configured for your organization	Your Zendesk account has not been set up for this connection — contact support.
No tickets appear	Check which rule is selected; "only when the AI can't resolve it" and "outside business hours" both create tickets for a subset of calls only.