Twilio
Connecting Twilio lets your agents work with phone numbers from your own Twilio account rather than numbers provided through Chatley.
Connect it
- Open your workspace and go to Integrations.
- Select the Twilio card.
- Enter the two values from your Twilio console:
- Account SID — the 34-character identifier for your Twilio account.
- Auth Token — the matching token.
- Save.
Treat the auth token like a password: anyone holding it can act on your Twilio account. Rotate it in Twilio if you think it has been exposed, then reconnect here with the new one.
Inbound text messages
Connecting Twilio is one half of receiving SMS. The other half is done in the Twilio console, where you point your number's incoming-message webhook at Chatley — see Inbound SMS (Twilio) for that.
Troubleshooting
| Problem | What to check |
|---|---|
| The credentials are rejected | Confirm you copied the Account SID (34 characters) and its matching Auth Token, both from the same Twilio account. |
| Messages do not arrive | The webhook in the Twilio console is a separate step — see Inbound SMS (Twilio). |