Scheduling
Google Calendar
Connect Google Calendar so agents can book appointments and read your availability.
Connecting Google Calendar lets an agent read when you are free and place bookings into your calendar during a call.
Connect it
- Open your workspace and go to Integrations.
- Select the Google Calendar card.
- Choose to connect. You are sent to Google to sign in and approve access, then returned to Chatley.
- The card shows as connected once Google sends you back.
Approve the permissions Google asks for — declining any of them leaves the connection unable to read availability or write bookings.
One calendar at a time
Google Calendar, Cal.com and Calendly are alternatives to each other. Only one can be connected to a workspace at a time; disconnect the current one first.
What your agents can do with it
An agent's Appointment action can create bookings during a call, and each one shows up in Appointments.
Troubleshooting
| Problem | What to check |
|---|---|
| Sign-in did not complete | Finish the Google flow and allow every permission it asks for; you should land back on Chatley. |
| "Disconnect your existing calendar" | Another calendar is connected. Disconnect it first. |
| Bookings stop appearing | Access may have been revoked in your Google account. Reconnect from the card. |