---
title: Plan & billing
slug: /admin/plan-billing
description: See what your plan includes, watch your usage, and manage payment.
---

Your plan sets how much your agents can do — how many calls can run at the same
time, and how much usage is included. Account owners open **Plan and billing**
from **Settings & Account**; everyone else sees **Plan and usage**.

![Plan and billing](/img/product/billing.jpg)

*The Plan & Billing page.*

## Plan & Billing page

| Section | What it shows |
| --- | --- |
| **Current plan** | The plan you are on and its billing period. |
| **Compare plans** | Pick the plan that fits how many calls you take; **See a detailed comparison** expands the full list. The most popular plan is marked. Larger needs can **Book a consultation**. |
| **Minutes** | **Minutes included** in your plan, and a way to select additional minutes. |
| **Phone numbers** | The numbers your agents answer and call from, with **Answered by**. Numbers on your plan read **Included in plan**; extras are **Billed separately**. You can **Release number** or **Get a number**. |
| **Payment method** | The card on file. Receipts for card payments are here. |
| **HIPAA** | Request HIPAA compliance for your account. The request is sent for approval; turning it off stops the monthly fee from your next billing period. |

## What the Plan tab shows

- **Current Plan** — the plan you are on, and its total.
- **Active Calls** — how many calls are running right now against how many your
  plan allows at once, plus how many lines are still **Available**.
- **Limit** — the usage your plan includes and how much of it you have used.

:::note
Concurrent calls are the limit people hit first. When every line is busy, new
calls wait rather than fail — the app tells you when your AI is handling the
maximum simultaneous calls. Moving up a plan adds parallel lines.
:::

## Managing your subscription

Select **Manage billing** on the Plan tab to open the billing portal, where you
can change your payment method, download receipts, and update or cancel the
subscription. **Change of Plan?** under **Account → Update** is a shortcut to
the same thing.

## Who can change billing

Billing belongs to the **Owner** of the account. If you are not the Owner and
open the billing page, Chatley tells you that billing is owner-managed and
points you at **View plan usage** instead — so you can still see the plan and
how much of it is being used, without being able to change what is paid.

Ask your account Owner to make plan changes — see [Team members & roles](./team.md).

## If your plan lapses

An expired or cancelled subscription stops the plan's allowances. The Plan tab
reports the subscription as **Expired** or **Cancelled** rather than showing a
plan name, and the phone numbers on the account stop being covered by the plan —
an agent without a number cannot take calls. Restart the subscription from
**Manage billing** to put the account back on a live plan.